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Refund Policy

Zynhex Limited

Refund Policy

Last updated: August 30, 2026

1. Overview

This Refund Policy applies to all digital products, including software, games, and related digital content ("Products"), sold by Zynhex Limited ("Zynhex," "we," "us," or "our") through zynhex.com (the "Website"). Because our Products are digital and delivered instantly upon purchase, refunds are handled differently than for physical goods. Please read this Policy carefully before making a purchase.

2. Nature of Digital Products

By purchasing a Product from us, you acknowledge that:

  • Digital products are delivered instantly via download link, license key, or activation code
  • Once a Product has been downloaded, accessed, or a license key has been activated or revealed, the transaction is generally considered complete and non-refundable, except as described below
  • You are responsible for ensuring your device meets the stated system/technical requirements before purchase

3. Eligibility for Refunds

We may, at our discretion, grant a refund in the following circumstances:

3.1 Defective or Non-Functional Product

If the Product is materially defective, corrupted, or fails to function as described, and our support team is unable to resolve the issue within a reasonable time, you may be entitled to a full refund.

3.2 Duplicate Purchase

If you were accidentally charged more than once for the same Product, the duplicate charge will be refunded in full.

3.3 Unauthorized Transactions

If your payment method was used without your authorization, please contact us immediately with supporting evidence so we can investigate.

3.4 Non-Delivery

If you did not receive your download link, license key, or access to the Product within a reasonable time after payment was confirmed, and our support team cannot resolve the delivery issue, you are entitled to a full refund.

3.5 Request Window

Refund requests under the above categories must be submitted within 7 days of the original purchase date. Requests made after this period will not be eligible for a refund, except where required by applicable law.

4. Non-Refundable Situations

Refunds will generally not be granted where:

  • The license key has already been activated, redeemed, or used, unless the Product is defective
  • You changed your mind after purchase, or no longer wish to use the Product
  • The Product did not meet personal expectations regarding features, performance, or compatibility, provided it functions as described
  • You purchased the wrong Product, edition, or platform version by mistake, once the license/key has been delivered and not yet activated (see Section 5 for exchanges)
  • The issue arises from third-party hardware, software, or internet connectivity outside our control
  • You violated our Terms of Service, including unauthorized redistribution, sharing, or resale of the Product or license key

5. Exchanges

If you purchased the wrong Product, wrong edition, or wrong platform version by mistake and have not yet activated or redeemed the license key, contact us within 7 days of purchase and we will do our best to exchange it for the correct Product, subject to price difference adjustments where applicable.

6. How to Request a Refund

To request a refund, please email support@zynhex.com with the following information:

  • Order number / transaction ID
  • Date of purchase
  • Product name
  • Reason for the refund request
  • Any supporting evidence (e.g., error screenshots, description of the defect)

We aim to respond to all refund requests within 5–7 business days.

7. Refund Method

Approved refunds will be issued to the original payment method used at checkout. Depending on your bank or payment provider, it may take 5–10 business days for the refunded amount to appear in your account.

8. Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their bank or card issuer, as this allows us to resolve issues faster. Fraudulent or abusive chargeback claims may result in suspension of your account and revocation of license access.

9. Subscription-Based Products

For Products sold on a subscription basis (if applicable):

  • You may cancel your subscription at any time to prevent future renewal charges
  • Cancelling a subscription does not automatically entitle you to a refund for the current billing period, unless required by applicable law
  • Refunds for accidental renewal charges may be considered if requested within 7 days of the renewal date and the Product/service was not used during that period

10. Statutory Rights

Nothing in this Refund Policy affects your statutory rights under applicable consumer protection laws, which may provide additional rights that cannot be waived by contract.

11. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase will apply to that transaction.

12. Contact Us

For refund requests or questions about this Policy, please contact:

Zynhex Limited

Unit B53, 2/F, Kwai Shing Industrial Building Phase 1

36-40 Tai Lin Pai Road, Kwai Chung, N.T. Hong Kong

Email: support@zynhex.com

Website: zynhex.com