Privacy Policy

Zynhex Limited

Privacy Policy

Last updated: August 30, 2026

1. Introduction

Zynhex Limited ("Zynhex," "we," "us," or "our"), a company registered in Hong Kong with its principal place of business at Unit B53, 2/F, Kwai Shing Industrial Building Phase 1, 36-40 Tai Lin Pai Road, Kwai Chung, N.T. Hong Kong, respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zynhex.com (the "Website") or purchase our digital products, including software and games (the "Products").

By using our Website or purchasing our Products, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

Account information: name, email address, username, and password
Payment information: billing address, payment card details, or other payment method information (processed via third-party payment processors — we do not store full card numbers)
Order information: products purchased, license keys issued, order history
Communications: information you provide when contacting our support team at support@zynhex.com

2.2 Information Collected Automatically

Device and usage data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps
Cookies and tracking technologies: to remember preferences, maintain login sessions, and analyze site traffic
Product usage data: license activation status, software version, and crash/error logs (where applicable, for software and game products)

2.3 Information from Third Parties

We may receive information about you from payment processors, analytics providers, and fraud-prevention services.

3. How We Use Your Information

We use the information we collect to:

Process and fulfil orders, issue license keys, and deliver digital products
Create and manage your account
Provide customer support and respond to inquiries
Send transactional communications (order confirmations, license information, updates)
Send marketing communications, where you have opted in (you may unsubscribe at any time)
Detect, investigate, and prevent fraud, unauthorized access, and license misuse
Improve our Website, Products, and services
Comply with legal obligations

4. Legal Basis for Processing

Where applicable law requires a legal basis, we rely on:

Performance of a contract — to deliver purchased Products and provide support
Legitimate interests — to improve our services, prevent fraud, and market our Products
Consent — for optional marketing communications and non-essential cookies
Legal obligation — for tax, accounting, and regulatory compliance

5. Sharing of Information

We do not sell your personal data. We may share information with:

Payment processors (e.g., Stripe, PayPal) to process transactions
Service providers who assist with hosting, analytics, customer support, and email delivery
Law enforcement or regulators, where required by law or to protect our legal rights
Business transferees, in the event of a merger, acquisition, or sale of assets

All third parties are required to handle your data securely and only for the purposes specified.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this Policy, including satisfying legal, accounting, or reporting requirements. Account and order data is generally retained for the duration of your account plus a reasonable period thereafter for record-keeping purposes.

7. Data Security

We implement appropriate technical and organizational measures, including encryption of payment data in transit and access controls, to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

As we operate from Hong Kong and may use service providers located in other jurisdictions, your data may be transferred to and processed in countries outside your country of residence. We take steps to ensure such transfers comply with applicable data protection laws.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain processing
Withdraw consent for marketing communications
Request a copy of your data in a portable format

To exercise any of these rights, contact us at support@zynhex.com. We will respond within a reasonable timeframe as required by applicable law.

10. Cookies

Our Website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze traffic. You can control cookies through your browser settings; disabling cookies may affect the functionality of the Website.

11. Children's Privacy

Our Products and Website are not directed at children under 13 (or the relevant minimum age in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

12. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our Website or Products after changes take effect constitutes acceptance of the revised Policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Zynhex Limited

Unit B53, 2/F, Kwai Shing Industrial Building Phase 1

36-40 Tai Lin Pai Road, Kwai Chung, N.T. Hong Kong

Email: support@zynhex.com

Website: zynhex.com